> For the complete documentation index, see [llms.txt](https://mind-expression-docs.gitbook.io/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://mind-expression-docs.gitbook.io/home/how-to-guides/live-chat.md).

# Live Chat

You can manage your Live Chat, and those who interacted with your selected Scope. Live Chat also offers the capability to let your Agents directly converse with your end-users through Mind Expression whenever there is a need.

### Selecting the Scope

<figure><img src="/files/dPpAASc4VTps6lqfM7iT" alt=""><figcaption></figcaption></figure>

You can easily access the Live Chat and select a Scope when you clicked the Scope selection on the drag button.

You can choose between two options:&#x20;

* Active - chats that are currently ongoing.
* Terminated - chats were terminated and are no longer active.&#x20;

<figure><img src="/files/cOZJ0HNkNrxrskGinFsw" alt=""><figcaption></figcaption></figure>

Once selected, it will be showing the live sessions where your users currently interact.

### Session Info and Channel Management

<figure><img src="/files/QM3YsZKrlh1joErPDQyi" alt=""><figcaption></figcaption></figure>

On the left square, you can see and select the list of channels you can view. Each channel has a corresponding list of users, and session details. Note that you will be only able to see the channels you have already integrated.

On the right square of the screen, there describes what is the Channel and the Session time when the users have already interacted with your Scope.

### Interacting as an Agent

#### Join the chat

<figure><img src="/files/AeM01iaTH2XKp4v4WPDf" alt=""><figcaption></figcaption></figure>

The button on the bottom of the screen labeled `Disconnect AI and Join this Chat` lets you interact as an Agent by just simply clicking the button. Once clicked, you can type as an Agent and will reach the users directly.

#### Activate the chat

Users can reach out to past customers by reactivating a terminated chat using the `Activate Chat` button seen on the image below.&#x20;

<figure><img src="/files/T9RStJb6JRvxUY1cwEra" alt=""><figcaption></figcaption></figure>

### Live Chat Sessions

<figure><img src="/files/TMxh6IrkdbuoN6kH9xPo" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/k5tnRwnUeCpsExrue22s" alt=""><figcaption></figcaption></figure>

Once the Agent has interacted with the user, the AI will automatically disconnect and the Live Chat session will take over.


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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://mind-expression-docs.gitbook.io/home/how-to-guides/live-chat.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.