> For the complete documentation index, see [llms.txt](https://mind-expression-docs.gitbook.io/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://mind-expression-docs.gitbook.io/home/how-to-guides/set-up-webhooks-and-escalation.md).

# Set up webhooks and escalation

You can add and manage webhooks and escalation at the Scope level. For detailed information on webhooks and escalation, see [Concepts: Webhooks and Escalation](/home/concepts/webhooks-and-escalation.md).

### How to add webhooks

1. In Scopes, select a Scope that you want to set up a webhook to.
2. Click **Webhook**.
3. Enter the webhook information.
4. Click **Submit**.

<figure><img src="/files/jIbNmvkECrN5x63X2NgR" alt=""><figcaption></figcaption></figure>

Once you add webhooks, you will see them on the list on the right side of the page. To make changes or delete a webhook, open the more actions menu of the webhook and click **Edit** or **Delete**.

### How to set up escalation

Set up escalation to forward a conversation history with your customer to your backend system.

1. In Scopes, select a Scope that you want to set up escalation for.
2. Click **Escalation**.
3. Enter the webhook information.
4. Click **Submit**.

<figure><img src="/files/mwFKxYx9SNteAko4Z6Bu" alt=""><figcaption></figcaption></figure>

Once you add escalation, you can see it on the page. To make changes or delete escalation, click on the Edit or Delete button.