# Set up webhooks and escalation

You can add and manage webhooks and escalation at the Scope level. For detailed information on webhooks and escalation, see [Concepts: Webhooks and Escalation](https://mind-expression-docs.gitbook.io/home/concepts/webhooks-and-escalation).

### How to add webhooks

1. In Scopes, select a Scope that you want to set up a webhook to.
2. Click **Webhook**.
3. Enter the webhook information.
4. Click **Submit**.

<figure><img src="https://2637928320-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiRqPwZJVepiA6JYXHnaO%2Fuploads%2FExmD2wp8b8KsDI4CBbzs%2Fimage.png?alt=media&#x26;token=d188d64a-a6e6-4a46-b662-8fb2421f0b67" alt=""><figcaption></figcaption></figure>

Once you add webhooks, you will see them on the list on the right side of the page. To make changes or delete a webhook, open the more actions menu of the webhook and click **Edit** or **Delete**.

### How to set up escalation

Set up escalation to forward a conversation history with your customer to your backend system.

1. In Scopes, select a Scope that you want to set up escalation for.
2. Click **Escalation**.
3. Enter the webhook information.
4. Click **Submit**.

<figure><img src="https://2637928320-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiRqPwZJVepiA6JYXHnaO%2Fuploads%2FhkCnYQ2xKjpuxw5FzGpm%2Fimage.png?alt=media&#x26;token=04872f0c-67a9-4a8e-b5e8-5f6cde7f01e2" alt=""><figcaption></figcaption></figure>

Once you add escalation, you can see it on the page. To make changes or delete escalation, click on the Edit or Delete button.
